SocialEngine (TechStars Company and Most Popular Social Networking Software)

Community Manager (09/2011 – 06/2012)

• Established affiliate program that generates $15,000+ in sales a month and growing.
• Examined metric reports to champion marketing initiatives that increased sales by 30%.
• Collaborated with lead developers into improving software usability and performance.
• Utilized project management tools (PivotalTracker) for effectively keeping track of development and team progress.
• Collaborated and led customer service and sales support teams into addressing customer issues and concerns.
• Managed email campaigns and provided valuable metric reports (Open Rate, CTR, Bounce Rate and etc.)
• Authored and curated technical articles, blogs, documents, and videos.
• Managed social media campaigns (Facebook, Twitter, and Youtube).

vBulletin (Most Popular Forum Software)